UDOFIA UDUAK MICHAEL

Dynamic Sales & Customer Relations Specialist

Enugu, NG.

About

Dynamic and results-driven professional with experience in direct sales, customer relationship management, and market strategy within the financial sector. Proven ability to execute sales strategies, drive customer acquisition, and maintain commercial business relationships, consistently working towards meeting sales targets. Adept at leveraging strong communication, analytical, and stakeholder engagement skills to contribute to organizational growth and achieve objectives in fast-paced environments.

Work

UNION BANK PLC

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Direct Sales Agent

Enugu, Enugu State, Nigeria

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Summary

Currently executing branch commercial sales strategies, managing client relationships, and driving new account acquisition to achieve sales targets.

Highlights

Executed localized commercial sales strategies, consistently meeting and exceeding sales targets by adapting to dynamic market conditions.

Proactively managed and expanded commercial business relationships, successfully acquiring new accounts through targeted sales initiatives.

Provided critical market feedback to sales and product management teams, influencing the development and enhancement of products for diverse clients.

Delivered compelling sales presentations to prospective customers, effectively converting leads into successful engagements.

Drove significant customer acquisition and volume growth by successfully opening diverse account types for individuals and businesses.

Transformed service recovery situations into valuable business opportunities, enhancing client satisfaction and sustaining long-term loyalty.

IBN SINA PROGREESIVE SCHOOL

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Learning Facilitator

Maiduguri, Borno State, Nigeria

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Summary

Facilitated learning and development for students while maintaining a confidential and supportive educational environment.

Highlights

Successfully imparted knowledge and facilitated learning for students, fostering academic growth and engagement.

Maintained strict confidentiality and respected student privacy, ensuring a supportive and independent learning environment.

VIKA FARM LIMITED

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Farm Monitor/Sales Associate

Uyo, Akwa Ibom State, Nigeria

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Summary

Monitored farm activities and coordinated communications while assisting with sales and data collection for agricultural operations.

Highlights

Monitored daily farm activities, ensuring operational efficiency and adherence to agricultural protocols.

Coordinated critical communications, tracking and prioritizing requests to ensure timely resolution and operational continuity.

Collected and organized data for surveys and evaluations, contributing to informed decision-making and performance assessments.

Operated cash registers, managed inventory, and organized the men's department to optimize sales and customer experience.

Assisted in market monitoring and logistics, optimizing commodity movements and labor allocation for enhanced productivity.

MOUNT CARMEL HOSPITAL

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Laboratory Attendant

Uyo, Akwa Ibom State, Nigeria

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Summary

Provided essential laboratory support, including sample collection, test execution, and patient counseling, while ensuring accurate data collection.

Highlights

Accurately collected blood and other fluid samples from patients, ensuring proper procedures and patient comfort.

Performed appropriate laboratory tests and delivered accurate results, contributing to timely diagnoses and patient care.

Provided compassionate counseling to patients as needed, explaining procedures and test results effectively.

Collected critical data for surveys and evaluations, supporting continuous quality improvement initiatives within the laboratory.

Volunteer

DOPV Monitor

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World Health Organization

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Monitored activities as a DOPV Monitor for the World Health Organization, supporting public health initiatives.

Highlights

Monitored and reported on activities as a DOPV Monitor for the World Health Organization, supporting critical public health initiatives.

Volunteer

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NYSC MDGs Development Goals Orientation Program

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Participated in the NYSC MDGs Development Goals Orientation Program, contributing to community development initiatives.

Highlights

Contributed to community development initiatives as part of the NYSC MDGs Development Goals Orientation Program in Madiuguri.

Education

National Youth Service Corps (NYSC)

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Certificate/Program National Service

Akwa Ibom State Polytechnic

Akwa Ibom State, Akwa Ibom State, Nigeria
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HND Science Laboratory Technology (Physics with Electronic Option)

Akwa Ibom State Polytechnic

Akwa Ibom State, Akwa Ibom State, Nigeria
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OND Science Laboratory Technology (Physics with Electronic Option)

Etinan Institute

Etinan, Etinan, Nigeria
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Secondary School Certificate

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First School Leaving Certificate

Languages

English

Ibibio

Igbo

Skills

Microsoft Office Suite

MS Word, MS Excel, MS Access, MS PowerPoint.

Organizational Skills

Time Management, Planning.

Confidentiality

Community Mobilization

Work Plan Management

Communication & Interpersonal Skills

Intercultural Communication.

Ethical Conduct

DO NO HARM Principles.

Continuous Learning

Best Practices.

Analytical Skills

Report Writing.

Stakeholder Management

Beneficiary Identification.

Health, Safety, and Environment (HSE)

HSE Level 1, HSE Level 2, HSE Level 3.

Sales Strategy

Commercial Sales, Market Conditions, Sales Targets, Cross-selling, Customer Acquisition.

Customer Relationship Management

Client Loyalty, Account Management.

Market Research

Product Development Feedback, Needs Assessment.

Presentation Skills

Sales Presentations.

Data Collection & Analysis

Surveys, Evaluation, Assessments, Report Generation.

Laboratory Procedures

Sample Collection, Medical Testing.

Patient Care

Patient Counseling.

Inventory Management

Stock Organization, Cash Register Operations.

Interests

Professional Development

Seminars, Conferences.

Sports

Football.

Research

References

Dr. Essien Ibok Asikpo

Manager, Vika Farm Limited, Akwa Ibom State. ibokasikpo@gmail.com, 08034531869

Engr. Benneth Udom

Manager, Bentt Engineering Technology Limited, Akwa Ibom State. bennethudom@gmail.com, 08038706890